Return and Refund Policy

Last updated: 22 October 2026

1. Change-of-Mind Returns

ZapyPicks does not offer an additional voluntary returns period beyond customers’ statutory rights.

For eligible online purchases, UK customers generally have the right to cancel their order within 14 days of receiving their goods, subject to applicable legal exceptions. If you wish to cancel an eligible order, you must notify us within this period and return the goods within 14 days after notifying us.

Items must be handled with reasonable care. You may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

2. Return Shipping Costs

Where you cancel an eligible order for a change of mind, you are responsible for the direct cost of returning the goods, unless we have agreed otherwise or the law requires us to cover that cost.

If an item is faulty, damaged, incorrect or not as described, please contact us promptly. We will explain the appropriate next steps and cover return costs where required by law.

3. Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if an item is faulty, damaged, incorrect or not as described.

Your statutory consumer rights remain unaffected. Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.

Please include your order number and a description of the issue when contacting us. Photographs may help us assess damage or incorrect items.

4. Items Excluded from Cancellation or Return

Certain goods may be exempt from cancellation rights under applicable law. Examples can include personalised or custom-made goods, certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, and other legally exempt products.

Any applicable exception will be assessed according to the product and the law. We will not exclude a return or cancellation right where the law requires us to accept it.

5. How to Request a Cancellation or Return

Please contact us before sending any item back. Include your order number and state whether you wish to cancel an eligible order or report a faulty, damaged, incorrect or misdescribed item.

We will provide the relevant return instructions. Please do not send goods to an address without first confirming the correct return arrangements with us.

6. Refunds

Where a refund is due, it will normally be made using the original payment method, unless otherwise agreed with you.

Refund timing will follow the requirements of applicable consumer law. For eligible cancellations, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, where the law permits this.

7. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible. We cannot guarantee that a cancellation request can be processed once an order has entered fulfilment or has been dispatched. This does not affect any statutory cancellation rights you may have.